• Soft Landings
• Soft Landings FAQs

Soft landings

Soft Landings will recognise and overcome problems beyond building handoverSoft Landings means designers and constructors staying involved with buildings beyond practical completion. This will assist the client during the first months of operation and beyond, to help fine-tune and de-bug the systems, and ensure the occupiers understand how to control and best use their buildings.

Download a copy of the Soft Landings Framework (2.7MB), detailing the stages, from inception to aftercare and post occupancy evaluation (POE).  Please note that the document is free but registration is required prior to the download.

The BSRIA Soft Landings User Group

Joining the User Group will help you apply Soft Landings. It will act as a forum for clients and project teams to share experience and learn good practice from other practitioners. Membership includes:

• free attendance at quarterly briefings and seminars
• involvement in the development of additional Soft Landings guidance, such as reality-checking tools, cost management tools, model contract clauses, and additional worksheets
• half-day project assistance from BSRIA, such as project team facilitation, programming and cost planning

View frequently asked questions about Soft Landings, the BSRIA user group and who should join.

Annual subscriptions are £850+VAT (£550+VAT for BSRIA Members).  For more information and to join simply download the leaflet and subscription form, complete and return to BSRIA.

About the Soft Landings Process

Soft Landings documentation extends the duties of the team during handover and the first three years of occupation, following:

Stage 1: Inception and briefing
More time for constructive dialogue between the designer, constructor and client.

Stage 2: Design development and review
Brings the entire project team together to review insights from comparable projects and detail how the building will work from the point of view of the manager and individual user.

Stage 3: Pre-handover
Enables operators to spend more time on understanding interfaces and systems before occupation.

Stage 4: Initial aftercare
Continuing involvement by the client, design and building team benefiting from lessons learned and occupant satisfaction surveys.

Stage 5: Years 1 - 3 extended after care and POE
Completing the virtuous circle for future projects, to close the loop between design expectation and reality.

For more information download Introduction to Soft Landings or Soft Landings in Detail.