• KPIs for M&E contractors
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KPIs for M&E contractors and M&E Contracting Market Report

BSRIA has been running the national KPIs for M&E contractors for ten yearsIn 2010, the 10th annual suite of Key Performance Indicators (KPIs) for the M&E industry was produced. The suite includes 14 headline KPIs (as listed below) and a series of secondary KPIs covering various aspects of design, service, integration and payment terms. See our KPIs for M&E Contractors - 2010 results article for an overview of the trends. 

• Client satisfaction: 
  
  • overall service
  • design (by M&E contractors)
  • quality of O&M manuals
  • quality of workmanship of the building services installation
  • defects (impact at handover)
  • environmental impact
  • value for money
• Predictability:
  • cost
  • time
• Profitability
• Productivity
• Safety (accident incidence rate)
• Respect for people - investment in training
• M&E contractor satisfaction - payment terms

M&E Contracting Market Report 2011
This is a newly published report (January 2011) which pulls together invaluable information that is especially relevant to M&E contractors. This report includes a comprehensive chapter on the M&E industry's KPIs, as well as supply chain and subcontractor KPIs. This report replaces the former annual KPI Handbook. Other chapters include M&E Output (involvement and forecasts); M&E Contractors (current issues and main players): Clients' views on procurement / service provision; Energy and Environmental issues (potential for the M&E industry); 15 tables of information and 38 figures. It is available via the BSRIA bookshop - £400 for BSRIA members: browers can view some sample pages before taking the decision to purchase. Click for a link to the full M&E Contracting Market Report on BSRIA's bookshop.  The author is Gerry Samuelsson-Brown who also interprets and disseminates the M&E Contracting KPIs.

KPIZONE.com
The M&E contractors' KPIs are one set of construction KPIs produced each June by The KPI Consortium. This on-line tool enables subscribers to select their own KPIs from the full suite to benchmark their own performance quickly and store, retrieve and print their results.