• KPIs for M&E contractors
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KPIs for M&E contractors

BSRIA has been running the national KPIs for M&E contractors for eight yearsIn June 2009, BSRIA produced the 9th annual suite of Key Performance Indicators (KPIs) for the M&E industry. Download an introduction (pdf) to each of the 14 headline KPIs, which include:

• Client satisfaction:
  • overall service
  • design (by M&E contractors)
  • quality of O&M manuals
  • quality of workmanship of the building services installation
  • defects (impact at handover)
  • environmental impact
  • value for money
• Predictability:
  • cost
  • time
• Profitability
• Productivity
• Safety (accident incidence rate)
• Respect for people - investment in training
• M&E contractor satisfaction - payment terms

2009 KPI handbook for M&E contractors
More than 50 performance indicators are included in the KPI Handbook along with guidance on using and interpreting the KPIs.

9-year trends
The M&E industry shows encouraging improvements over the nine years of KPI collection. The summary table (pdf) covers the 14 headline KPIs, showing progress over time.

Business Performance Forum
BSRIA facilitates a benchmarking club for M&E Contractors - the Business Performance Forum.  Members meet three times a year to discuss benchmarking issues and improve best practice.

KPIZONE.com
The M&E contractors' KPIs are one set of construction KPIs produced each June by The KPI Consortium. This on-line tool enables subscribers to select their own KPIs from the full suite to benchmark their own performance quickly and store, retrieve and print their results.