BSRIA's Customer Satisfaction KPI Data Collection Survey

Please assess your main M&E maintenance service provider

Please tick the box which most closely matches your personal opinion of the service delivery received during 2009.

To grade your response: 1 is the lowest score e.g. under performing. A score of 8 or more  is considered a good score.
If you have multiple M&E maintenance service providers please complete a separate questionnaire for each.
How much do you consider your budget contraints affect the maintenance contract you are rating?
 
 
 
 
 
 
 
 
 
 
Who wrote the your M&E maintenance contract?
How satisfied are you with your Service Providers.......?                                                                                                                                                      
                   
quality of planned maintenance?                  
response to reactive / breakdown work?                  
management of health and safety?                  
statutory legislative compliance?                  
adherence to the budget?                  
management competency?                  
communication channels?                  
relationship with your business?                  
level of innovation & proactivity?                  
management of documentation?                  
Is the contract........?
providing good value?
 
 
 
 
 
 
 
 
 
What is your level of........?
overall satisfaction?
 
 
 
 
 
 
 
 
 
Please rate .......?
                   
the consistency of service quality delivered?                  
how customer focused your contractor is?                  
Type of organisation you work for?
 
Where is your facility located?
 

Please submit using the submit button at the bottom of the page.

Thank you for taking the time to complete this questionnaire, your KPI wallchart will be forwarded to you in November 2009.

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